Q: How can I update or change my monthly gift? Or change my credit card information?
A: Thank you for being a part of our Monthly Donor family! To set up a new monthly gift or to make changes or updates to an existing monthly gift amount or payment method, please contact Sharon at (250) 995-6427 or email scrozier@cridge.org
Q: How can I change my mailing address?
A: To change your mailing address, please call Sharon at (250) 995-6427 or email scrozier@cridge.org with your new address and contact information.
Q: What happens when I make an online donation?
A: First of all… thank you! Once you’ve made an online donation, you should receive an email message from us confirming your gift within a few minutes. Be sure to check your junk mail. If you do not receive an email confirmation, please give us a call at (250) 995-6419.
Q: I made a mistake on the donation form! How can I cancel the donation?
A: If you would like to cancel a donation or are having any other problems making a donation, please give us a call at (250) 995-6402 or email lzwick@cridge.org.
Q: When do I get my receipt?
A: A tax receipt will be emailed to you immediately after your donation. Monthly donors receive consolidated receipts for all the gifts they have made within a calendar year, which are issued before the end of February of the following year. If you prefer one receipt per year for all donations, our team can make that change for you. Please contact Sharon at (250) 995-6427 or email scrozier@cridge.org to update your preferences.
Q: Where does my donation go?
A: Your gift transforms lives in our community! With each donation, 93% goes straight back into our transformative programs and services and just 7% goes towards administration and development. You can view our Annual Report to learn more and see the impact you make in our community.
Q: Will I get mail from The Cridge Centre?
A: Because your partnership is an important part of our mission, we send mail to keep you updated on our current needs, new programs and stories of lives changed. If you would like to reduce or change the amount of mail or email you receive from us, give us a call Sharon at (250) 995-6427 or email scrozier@cridge.org.
Q: Can I receive all communications by email?
A: We love to communicate digitally and we have most of our communications available by email, although we still use regular mail for receipts and thank you letters – there’s nothing like getting something nice in the mail! If you prefer to receive communications by email, you can sign up here
Q: May I come to visit The Cridge Centre?
A: Absolutely! We would love for you to come to visit us for a tour of our facilities. It’s a great opportunity for you to learn more about how your donation changes lives and the programs and services you help to make possible in our community. To arrange a tour, please contact us at (250) 995-6419 or email jlinka@cridge.org. Tours are generally 45 min long and held between 9 AM-3 PM on weekdays.
Have questions?
Email us at jlinka@cridge.org, or give us a call at (250) 995-6419. We’d love to hear from you.
