Today we want to share a story with you. During the lockdown, we would like to acknowledge the work of some of our amazing staff members who continue to serve our clients during the pandemic.
Nick is our Brain Injury Services Direct Care Coordinator – and he makes sure that every client in his care feels safe and respected.
Nick came to The Cridge Brain Injury Services as a nursing student in 2013. He shared that his first experience was to witness a fight between two residents. It was a realistic glance at the everyday tasks, responsibilities and challenges at MacDonald House, The Cridge Centre for the Family’s residential program for Brain Injury survivors. It was an intimidating start to his work!
As he returned to Mac House over and over again, he could not help but fall in love with the residents. Under the guidance of The Cridge Brain Injury Manager, Geoff, Nick learned the intricacies of working with people who suffered from brain injury.
“No brain injury is the same,” shares Nick, “which means every new client requires a unique approach to their needs and difficulties. That makes my job even more interesting and challenging. That’s why I love my job!”
Nick believes that compassion and empathy are the most essential tools when working with brain injury clients. It is all about whatever it takes to preserve the dignity of the person.
The biggest challenge Nick faces working with people who have experienced brain injury is the fact that in order to provide safety it is necessary to limit clients’ independence and place boundaries on decision making.
Here is an example. For someone who is disoriented and confused or suffering from memory loss, the last thing to do is to allow them to go for a walk with no supervision. It is so easy to get lost! But the limitations to their independence and decision making will frustrate Mac House clients, explained Nick. Good communication is the best tactic, he shared with us. And patience.
Nick believes that it is all about the balance between providing safety and taking things slow. He likes to remind clients that it takes time to rebuild their lives back to a new normal. If there is a will, there is the way.
We are grateful to every member of our Cridge family that is on the frontlines and taking care of our clients, making sure that their needs are met.